Returns, Refunds & Complaints
Damaged on Arrival Policy
At London Flower Delivery, we take immense pride in delivering the freshest and most beautiful flowers to your doorstep. However, we understand that sometimes items may arrive damaged despite our best efforts. If your flowers arrive in less than perfect condition, please notify us within 24 hours of delivery. We require photographic evidence of the damage to process your claim efficiently.
Upon verification, we offer a full refund or an immediate replacement of the damaged items, depending on your preference. Our goal is to ensure that you receive the quality you expect and deserve from our trusted local London florist service.
We handle each case with the utmost care and urgency, aiming to resolve any issues swiftly to maintain your trust and satisfaction.
Freshness Guarantee
We guarantee the freshness of our flowers for up to five days from the date of delivery when stored properly. To maximize the lifespan of your blooms, we recommend keeping them in cool water and away from direct sunlight and heat sources.
Our expert florists carefully select and arrange each bouquet to ensure longevity and vibrancy. If, for any reason, your flowers begin to wilt or degrade within the freshness window, please reach out to us within the stipulated period for a replacement or refund.
Your satisfaction is our priority, and we strive to provide only the freshest flowers that bring joy and beauty to your space.
Refund and Replacement Options
If you're unsatisfied with your order for any reason, we offer flexible refund and replacement options to accommodate your needs. Whether it's due to product quality, delivery issues, or other concerns, our team is here to assist you.
To initiate a return or request a replacement, simply contact our customer support team with your order details and the reason for your request. We aim to process all refunds and replacements promptly, ensuring a hassle-free experience for our valued customers.
Our transparent policies are designed to provide peace of mind, knowing that you can shop confidently with London Flower Delivery.
Complaints Process
Your feedback is invaluable to us, and we are committed to addressing any complaints with the seriousness they deserve. If you encounter any issues with your order, please inform us as soon as possible so we can take appropriate action.
Our complaints process involves a thorough review of the situation, followed by a solution that aligns with your expectations. We aim to resolve all complaints in a fair and timely manner, ensuring that your experience with our service remains positive.
Thank you for choosing London Flower Delivery. We are honored to serve both households and businesses in the local London area, providing reliable and beautiful flower arrangements for all your needs.
