Terms and Conditions for Flower Delivery Services
Welcome to our Flower Delivery Service. By placing an order with us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. Ordering Process
To place an order, visit our website and select the desired floral arrangement. Ensure that all information provided, including delivery address and contact details, is accurate. We reserve the right to refuse orders that contain incomplete or inaccurate information.
1.1 Order Confirmation
Upon successful placement of an order, you will receive an order confirmation via email. Please review the details carefully and notify us immediately of any discrepancies.
2. Payment Terms
All orders must be paid in full at the time of purchase. We accept major credit cards, debit cards, and other specified payment methods. Payment must be processed successfully before your order is confirmed.
2.1 Pricing and Availability
Prices and availability of products are subject to change without prior notice. While we strive to ensure the accuracy of all information, occasional errors may occur. In the event of a pricing error, we reserve the right to cancel or modify your order.
3. Delivery Terms
We offer flower delivery services within specified regions. Delivery times may vary based on location and order volume. Estimated delivery dates will be provided at the time of purchase, but cannot be guaranteed.
3.1 Delivery Charges
Delivery fees are calculated based on the destination and the size of the order. These charges will be clearly displayed during the checkout process.
3.2 Delivery Conditions
- Deliveries are made between 8 AM and 8 PM unless otherwise specified.
- Customers must provide a valid contact number for delivery coordination.
- If no one is available to receive the order, delivery may be rescheduled or additional fees may apply.
4. Product Information
We take pride in providing high-quality floral arrangements. Each product description includes details about the flowers used, size, and any additional features. However, actual products may vary slightly due to natural variations in flowers.
4.1 Customizations
Custom orders are available upon request. Please contact our support team with your specific requirements. Additional charges may apply based on the complexity of the customization.
5. Cancellation and Refund Policy
Cancellations can be made within a specified time frame after placing the order, typically up to 24 hours before the scheduled delivery. Refunds will be processed to the original payment method once the cancellation is confirmed.
5.1 Exchange Policy
If you are unsatisfied with your order, please contact us within 24 hours of delivery. We offer replacements for damaged or incorrect items, subject to verification.
6. Liability
Our liability is limited to the value of the order. We are not responsible for delays caused by unforeseen circumstances such as extreme weather conditions, natural disasters, or other events beyond our control.
6.1 Force Majeure
We are not liable for any failure to perform obligations due to force majeure events, including but not limited to war, acts of God, or governmental restrictions.
7. Privacy Policy
Your personal information is protected under our Privacy Policy. We collect and use your data solely for processing orders and improving our services. We do not share your information with third parties without your consent.
7.1 Data Security
We implement industry-standard security measures to safeguard your personal information. However, no method of transmission over the internet is completely secure.
8. Intellectual Property
All content on our website, including images, text, logos, and designs, is the property of our Flower Delivery Service. Unauthorized use or reproduction of any content is prohibited.
8.1 Trademarks
Our trademarks and service marks cannot be used without explicit written permission from our company.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which our business operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that area.
9.1 Dispute Resolution
In the event of a dispute, we encourage resolving the matter through negotiation or mediation before seeking legal action.
10. Amendments to Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.
10.1 Notification of Changes
Significant changes to the terms will be communicated to customers via email or through notices on our website.
11. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
11.1 Entire Agreement
These terms constitute the entire agreement between you and our Flower Delivery Service regarding the use of our services.
12. Contact Information
For any questions or concerns regarding these terms, please refer to our customer service resources available on our website.
